tech iot freight control

IoT solution: connected freight wagons

Traxens, a company providing high-value data and services for the supply chain industry, announces that its patented cargo tracking IoT system will be used on CFL multimodal’s connected freight wagons throughout the European corridor and…

chat actions

Freshworks: scalable online support to 1.5 billion messaging…

WhatsApp Business API added to Freshworks Omniroute™, its patent-pending routing technology, allowing businesses to easily manage WhatsApp inquiries Freshworks, a global leader in customer engagement software, has integrated its customer engagement suite with the WhatsApp…

Freshworks

New engine for multi-channel customer inquiries

- Freshworks, unveiled Omniroute™, a new, load balancing engine for multi-channel customer inquiries today. Built into Freshdesk, Freshworks' helpdesk software, this patent-pending technology provides customer service agents with a unified view of customer inquiries regardless of channel…