Despite significant strides in the telecom industry, which have been made in terms of technology and reach, the spread of network connection in rural areas around the world, remain the last frontier for the telecom…
10th Africa Peering and Interconnection Forum
Mauritius will host the 10th anniversary edition of the Africa Peering and Interconnection Forum (AfPIF) at the Intercontinental Hotel, Balaclava, from 20-22 August 2019, which is being organised by the Internet Society and African IXP…
IoT solution: connected freight wagons
Traxens, a company providing high-value data and services for the supply chain industry, announces that its patented cargo tracking IoT system will be used on CFL multimodal’s connected freight wagons throughout the European corridor and…
Freshworks: scalable online support to 1.5 billion messaging…
WhatsApp Business API added to Freshworks Omniroute™, its patent-pending routing technology, allowing businesses to easily manage WhatsApp inquiries Freshworks, a global leader in customer engagement software, has integrated its customer engagement suite with the WhatsApp…
New engine for multi-channel customer inquiries
- Freshworks, unveiled Omniroute™, a new, load balancing engine for multi-channel customer inquiries today. Built into Freshdesk, Freshworks' helpdesk software, this patent-pending technology provides customer service agents with a unified view of customer inquiries regardless of channel…